Does Loa’s Climber’s Recovery Salve actually work?

Yes! Every ingredient has been shown to significantly improve health and encourage repair, at every level of the skin. Unlike other hand care products, our first ingredient isn’t water, and we are alcohol- and alcohol-derived-ingredient free. You can trust that this product was holistically designed to nourish your skin and ensure you are climb-ready every day.

Who is Loa?

Loa was my Dad’s dog. She became my dog after he was diagnosed with Hairy Cell Leukemia. Her name is an acronym of his children (my siblings and myself). She is 1. the inspiration for this brand, as her high-maintenance needs pushed me to look for clinically-proven, whole ingredients; and 2. an excellent icon for community, family, and the search for natural health in a synthetic world.

How “safe” is the pet-safe formulation?

The pet-safe version has removed all ingredients that may cause damage or discomfort for both canines and felines. However, caution that your pets do not intentionally ingest the product. It is for external use only.

Is the Vegan version really Vegan?

Yes! All Non-Vegan ingredients have been removed from the recipe and replaced with all-natural, plant-based ingredients such as Candelilla wax. Even though the formulation is different, every ingredient works hard to repair, replenish, and protect your skin. The Vegan version soaks in beautifully, nourishes every layer of the skin, and leaves your hands feeling supple and ready.

We want you to love your hand salve. Because this is a topical, consumable product, our return policy is designed to balance customer satisfaction with health and hygiene standards.

Unopened Products

If your hand salve is unopened and unused, you may return it within 30 days of the delivery date for a full refund or exchange.

• Product must be in its original packaging, seal intact.

• Proof of purchase (order number or receipt) is required.

• Shipping costs for the return are the customer's responsibility unless the return is due to our error.

Opened or Used Products

For hygiene and safety reasons, we cannot accept returns on opened or used salve except in cases covered under our Defective/Damaged Product policy below.

Defective or Damaged Products

If your salve arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery with:

• Your order number

• A photo of the product and packaging

• A brief description of the issue

We'll offer a full refund, replacement, or store credit — your choice — and we'll cover return shipping costs when applicable.

Allergic Reactions or Sensitivities

Skin can react differently to natural ingredients. If you experience irritation or an allergic reaction:

1. Discontinue use immediately.

2. Contact us within 14 days of purchase.

3. We'll offer a refund or exchange, even on opened product, at our discretion.

We recommend a patch test on a small area of skin before full use, especially if you have known sensitivities to any listed ingredients.

How to Start a Return

1. Email [insert contact email] with your order number and reason for return.

2. We'll respond within 1–2 business days with instructions.

3. Once your return is received and inspected, refunds are processed to your original payment method within 5–7 business days.

Exchanges

Want a different scent or size instead of a refund? Let us know when you reach out — we're happy to swap it, subject to availability.

Sale Items & Gift Cards

Final sale items and gift cards are not eligible for return or refund unless defective.

Questions?

Reach out at support@withloa.com or call our support team at (702) 490-5627 — we're happy to help.